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FAQS | TERMS & CONDITIONS

BOOKING CONFIRMATION 

Elefant Hauz provides all our guests with a Welcome Pack Detailing all House Rules, Check In/out Protocol, WIFI Passwords and a detailed guide to your Booked Vacation Rental.
 

AMENTITIES 
We Provide Amenities to make your arrival just that more Enjoyable. 
Coffee, Tea, Sugar, Sweetener, Hot Chocolate and Biscuits provided for your Hearts Happiness.

GUEST ACCESS

Guests will have Full access to the Entire Home.
CHECK IN TIME | 3PM Onwards.
CHECK OUT TIME | No Later than 10AM.

 

TERMS & CONDITIONS
Please Refer to terms & Conditions Below for additional requests & Information.

EARLY CHECK-INS | You Must give at least 24 hours notice for an early check-in. If the Request is outside of the 24 hour notice period a fee of £20 per hour is required for our professional team to accommodate this clean.

LATE CHECK-OUTS | Unplanned late check out which is less than 24 hours notice will be £25 per hour passed the check out time 10am . We allow a grace period of 10 minutes past the check out time. If still not vacated by then a fee of £25 hourly until vacated. 

Please understand this is a business and we are working with other professional companies to keep the apartment that of the highest standard. The costs incurred for these requests if within the 24 hour period are a term and condition set by our professional cleaning and linen company, Please respect the hours required for such requests. 

LOST KEYS | Fee of £50 for each set of keys so please keep your key safe. 

If a guest locks themselves out during their stay and loses the key there will be a charge of £100 for an emergency call out to provide another key to the guests.

If a lock smith is required it will be a fee of £200 as the locks will need to be changed so please always put the key back in the lockbox when checking out.

DAMAGED AND DEFECTED ITEMS | If any item is damaged or broken we reserve the right to keep your security deposit & any additional costs.

SECURITY DEPOSIT | £250 security deposit is required. This deposit will be Fully Refunded once our professional cleaning team has been in an inspected the apartment.

EXTRA CLEANS | If the property requires a deep clean due to the condition the property after a guests stay there will be a fee of £25 per hour required for the clean.

Please Be aware Photography is taken before and after each stay by our professional cleaning team. 

HOUSE RULES 
Maximum amount on guests adhered to for each property.

Only Registered Guests to be in the booked property.
No Parties or Events.
Strictly No Smoking.
No pets allowed.

ID Must match the booking requests name. 
ALL Guests are required to send valid ID and only these guests are permitted on the property.

Guest must sign and agree to these Terms and Conditions prior to Booking confirmation.

This will be Sent to the booking recipients email.

 

EXTRA LINEN
If Extra Linen is required for the use of the sofa bed the linen must be used on the sofa Bed to protect it Along with the Mattress Protector Provided for extra comfort.

Extra Linen has to be communicated no later than 24 hours prior to stay to enable for the order to have been processed with our linen company. 

SMOKING POLICY
There is a ZERO tolerance policy for smoking on the property. 

If our professional cleaning team discovers evidence this rule has been breached We fully reserve the right to charge a minimum of £300 for the Professional Service Required. 

WE DO NOT ALLOW
Parties 
Large Gatherings
Outside Guests and loud noise. 

If we should receive sufficient evidence of such activity we reserve the right to cancel your stay (without a refund) and may involve a security team to evict you.

Any associated cost will be charged to you via your security deposit local authorities may also be present if required.

QUIET HOURS 
Between 11pm - 7:30am

If you have any questions please get in touch, Remember Your enjoyment is our happiness! 


We Look forward to your stay with us @ Elefant Hauz!

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